What we do...
You can benefit from our wealth of experience and wide range of crucial services that include:
FRONTLINE EMERGENCY SUPPORT
Boosting Your Frontline Capacity
Enhance your frontline NHS ambulance care with our comprehensive emergency and urgent care support services. Our paramedic crews are ready to seamlessly support and complement your existing operations, ensuring efficient and reliable care.
With over 30 years of NHS experience and a proven track record of successful collaboration with NHS trusts and commissioners, we are committed to understanding and meeting your frontline needs. We proactively plan and tailor our services, providing fully trained staff and modern, bespoke vehicles. Our teams expertly respond to 999 calls, deliver emergency and urgent care, and ensure patients are transported to hospital or directed to more appropriate care settings.
Partner with us to strengthen your emergency care capacity with our dependable expertise, dedicated crews, and state-of-the-art vehicles.
Paediatric & Adult ITU Transfers
Critical Care, Intensive Therapy and High Dependency
When patients need to be transferred to Intensive Therapy Units (ITU), Paediatric Intensive Care Units (PICU) or High Dependency Units (HDU) they require close monitoring and support from specialised, highly trained staff, equipped with modern vehicles, equipment, and medication. Our dedicated teams give you this and more.We will collaborate with you to determine the safest and most effective transportation method for both adults and children in need of intensive and critical care.
Our ambulances are specially designed for these vital transfers, and our expert teams and planning process ensures a thorough assessment of each patient’s needs. We arrange all necessary equipment to help guarantee a safe and comfortable journey, while also ensuring that appointment or discharge times are precisely met.
Our comprehensive service includes staying with the patient throughout any clinic visit or procedure, to maintain the highest level of care and support. You can trust us to provide the expert care and seamless coordination essential for the safe transfer of patients in your care.
Secure Mental Health Support
High Quality Care
We know that in the arena of mental health patient transport can be stressful both for both patient and service. Which is why we provide a high-quality, compassionate service through a dedicated, year-round, rapid-response team who are skilled in working alongside Mental Health Practitioners to assist with vulnerable, and sometimes challenging patients. This includes understanding the needs of the individual patient and undertaking training in the latest patient centred safety techniques and restraint practices
Our experienced and skilled team specialise in the safe transport and transfer of patients with a wide range of needs and conditions, including paediatric and adolescent mental health, neuro divergent (including autism spectrum disorder and patients with learning disabilities); those experiencing dementia and people detained under the Mental Health or Mental Capacity Acts who may require various levels of secure transport.
Specialist Bariatric Support
Bariatric Provision Done Right
Providing dignified, effective care during transport is crucial in correctly managing bariatric admissions. Thorough planning and timely communication are essential to ensure the highest quality service for people who need this provision. We understand that obesity is a complex condition, and that successful and caring patent transport is just the beginning of the treatment process. We are also aware that this can be a complex process; with issues and considerations to addressed if we are to limit ant distress and guarantee patient comfort and safety.
That’s why we will work with you to get it right. Our unique bariatric service is available nationwide. Offering you highly trained, dedicated teams, expertise and specially constructed vehicles and equipment from world leading manufacturers to help ensure compassionate bariatric care that’s dignified and safe.
Non-Emergency Patient Transport (NEPTS)
There When You Need Us
Our reliable Non-Emergency Patient Transport Service (NEPTS) ensures patients receive the support they need to reach healthcare appointments and facilitate hospital admissions and discharges. Operating 24/7, 365 days a year, we provide high-quality, professional transport from our bases in southeast England for those unable to travel without specialist assistance. We collaborate with NHS Trusts, commissioners, and other entities to offer patient transport for ad-hoc journeys, contractual agreements, and additional support during peak times.
Our comprehensive NEPTS package includes resources for all service delivery models, accommodating ambulatory, wheelchair-dependent, non- ambulatory patients, and those needing specialist equipment.
Our fleet is equipped with top-of-the-line, well-maintained equipment, including carry chairs, wheelchairs, and stretchers. We offer standard and bariatric vehicles, designed and maintained to the highest industry standards. With a proven track record of reliability and excellence, we have been a trusted NEPTS provider for NHS ambulance trusts, hospitals, and Integrated Care Boards for many years.
Partner with us to enhance your patient transport services. Contact us today to discuss how we can meet your NEPTS needs.
